Tag Archives: Hospitality Training
How do you motivate the next generation of workers?
In case you missed it last night, CBS 60 Minutes had this segment about the new generation of “millennials”, born between 1980 and 1995, exploring their entry and impact in the workplace. Briefly featured was the Motivation Show and the … Continue reading
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Presenting to an International Audience
MattMacL shares some great tips on his Working Abroad blog on how to present to audiences whose first language is not English. These include adapting your language to the audience and cutting out idioms. He also highlights the pitfalls that … Continue reading
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Tipping Around the World
It is a subject we have explored in the past: in which countries does one tip and how much. On a recent trip to Costa Rica, I asked how much a tour guide would earn in tips if leading a … Continue reading
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How to Impress Your Guests
Michael Chaffin of *Star In The Margin shares an example of how a United Airlines pilot engages with his passengers and delivers something completely unexpected …
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Training Key to Hospitality Beyond Borders
It is interesting from both a training and cross-cultural perspective that hospitality professionals from Brazil are being sought to ease staffing shortages in Oman, Jordan, Qatar, Dubai and Abu Dhabi. According to this article from ArabianBusiness.com, a big draw for … Continue reading
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We Care Health Care
A few weeks ago my mother had surgery to repair a torn rotator cuff. I am not particularly fond of hospitals, but have to admit that the facility in Fort Lauderdale at which she stayed was quite accommodating for patients … Continue reading
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Cultural Sensitivity When Traveling Overseas
The cross-cultural faux pas on the part of Cameron Diaz on her recent trip to Peru has made headlines internationally. According to USA Today, the actress apologized yesterday for carrying a bag with the famous political slogan of Chinese Communist … Continue reading
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Would you give your boss the finger?
Joe Fawcett shares an anecdote on his blog about how a colleague of his experienced a true example of cross cultural differences when he transferred from the US office to their London office. I have written before about how gestures … Continue reading
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